Loyalty · Driving Schools · LifestyleMulti-site developmentEmail marketingPartner management

Club Start

Three years designing and running the loyalty programme for the CNAE driving school network.

+11.000
Newsletter subscribers
+10
Vertical landing pages
16
Integrated partners
3 años
Ongoing service
The project · 2015 – 2018

Club Start is the loyalty programme created by CNAE (the Spanish National Confederation of Driving Schools) and operated by Affinity Soluciones para Colectivos, with the aim of monetising and building loyalty among the young people who pass their driving test in Spain each year.

Artick was the project's integral digital partner for three years: from design and platform management to partner coordination, the communication plan and the campaigns.

Period
2015 – 2018
3 years of continuous service
Category
Loyalty · Driving schools · Lifestyle
B2C2B benefits programme
Club Start home
Club Start inner page
Rotating offers
Main partners
CepsaHondaVolkswagenBanco SabadellBanco PopularHalcón ViajesLegalitasMas MóvilTicketmaster
Our work

The CNAE network's loyalty programme, built end to end

Artick led the design, development and communication of Club Start as the sole lead agency, working alongside Affinity, CNAE, the technical partner (OLR Soft) and more than a dozen sponsors.

Start Card identity

  • Naming, logo and graphic system for the Start Card
  • Brand guidelines and applications (physical card, stickers, signage)
  • Welcome pack for driving schools and members
  • Graphic adaptations for each partner vertical
  • Design of team cards and corporate materials
  • Brand protection (coordination with legal agency)

Multi-site platform

  • Shared architecture and CMS with 6 distinct user profiles
  • Members' portal clubstart.net with login, offers and catalogue
  • Admin portal for driving schools and CNAE sales reps
  • +10 vertical landing pages: insurance, travel, renting, telecoms, leisure…
  • Help portal and multi-level contact form
  • Integration with call centre and ticketing system

360° communication

  • Communication plan and editorial calendar
  • Social media campaigns and segmented materials
  • Email marketing with Mailchimp: from zero to +11,000 subscribers
  • Monthly newsletters by vertical
  • 5 audiovisual spots for social media
  • Web analytics and performance reports

Partner management

  • Graphic and commercial coordination with 16 sponsors
  • Design of sales folder and acquisition materials
  • Dedicated landing pages per partner with content and promotions
  • Tracking and reporting by campaign and partner
  • Support to define perks, mechanics and benefits
  • Integration with operational CRM and media plan
Multi-site platform

One ecosystem, +10 vertical landing pages

Each club partner had its own conversion-optimised landing page, connected to the central members' portal and the operational CRM. A consistent design aligned with the Start Card identity and adapted to each brand's visual language.

FinConsum vertical
FinConsum vertical
Car loan + driving licence financing
Honda vertical
Honda vertical
Dedicated motorcycle landing page
Ticketmaster vertical
Ticketmaster vertical
Tickets and events promotion
Halcón Viajes vertical
Halcón Viajes vertical
Travel deals for members
Cepsa vertical
Cepsa vertical
Fuel discounts
Mas Móvil vertical
Mas Móvil vertical
Exclusive mobile phone tariffs
Yamaha vertical
Yamaha vertical
Free registration and extended warranty
Audience and communication

From 0 to over 11,000 subscribers in 18 months

The Club Start newsletter became the main channel of engagement with members, scaling past the 10,000 active subscriber mark, all managed through Mailchimp.

Exclusive offers for being a Club Start member
Exclusive offers for being a Club Start member
Subscribers
11.746
Active users
Open rate
90%
Average open rate
Click rate
80%
CTR over opens
Unsubscribes
0,2%
Unsubscribe rate
Subscriber base growth
Mailchimp · Club Start Newsletter
500
Launch Q4 2015
4.200
Year 1 2016
10.000
Year 2 2017
11.746
April 2017 consolidated
The results

Three years building a club at national scale

A loyalty programme anchored in Spain's 8,500 driving schools and a natural target audience of 450,000 new licences every year.

+11.000
Newsletter subscribers
Mailchimp · 2017
80%
Clicks on offers
CTR over opens
+10
Vertical landing pages
On shared architecture
6
User profiles
Multi-level CMS
16
Integrated partners
Automotive · banking · leisure
3 years
Continuous service
2015 – 2018
450.000
New licences/year
Spain potential market
8.500
CNAE network schools
Nationwide coverage

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